This one- or two-day course is for anyone wanting
to improve their ability to communicate
views and ideas to others professionally,
both
face
to face and
on the
telephone.
Assertive behaviour, based on carefully controlled self-expression
and reasonable opposition, can be used to produce positive results
as long as the aim is the not
just to gain a win but also to solve the problem
and get the best
result for the benefit of both parties. Assertiveness does not
come naturally to some people because we tend to learn passive
behaviours as a means of avoiding confrontation.
Assertiveness training courses and workshops can help delegates
increase work effectiveness and productivity, achieve greater
control of their daily activities and overcome work stressors.
Participants will learn to:
- express opinions
/ views clearly and confidently without causing offence or
isolating others
- recognise the barriers to communication and how to overcome
them
- communicate effectively through proven methodology such
as active listening, questioning technique and showing empathy
- say ‘no’ without feeling guilty or apologising
- identified their preferred style of communication and how
it impacts others
- handle difficult situations / conflict effectively
Course Content
- Assertiveness self-assessment
- Learn to recognise assertive behaviour and its positive
results in the workplace
- Developing assertive body language
- Developing assertive language
- Developing confidence and self-esteem
- Developing an assertive vocal image
- Giving feedback, criticism and praise
- Recognising your 'self-talk'
- Understanding and asserting your rights
- Challenging and changing internal dialogue
- Accessing external resources and self-help strategies
- Simple assertive techniques and exercises
- Recognising assertive, aggressive and passive behaviours
in yourself and others
- Reacting to and managing aggressive and passive behaviours
in others
- Practise assertive behaviour
- Individual rights and responsibilities
- Taking the first steps to becoming assertive
- How to say "no" with confidence and without feeling
guilty
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