Our Microsoft Outlook training comprises two courses lasting approximately half a day each:

• the introductory course, for first-time users of Outlook, covers E-mail, the Contact list and Appointments;
• the advanced course covers E-mail management, contact list management and sharing Outlook folders.

All delegates must be confident in using a keyboard, Windows and a mouse.

Fist time users may attend both courses on the same day if appropriate.

Click here for a printable version of Outlook Introduction Course Outlines

Click here for a printable version of Outlook Advanced Course Outlines

Delegates attending the Outlook introductory course will learn to:

• Send and receive E-mail with Attachments and Signatures
• Track E-mail and set-up an automatic reply when Out of the Office
• Create, categorise, find and filter Contacts in the Contacts folder
• Understand the Global and Contacts address book so that individuals and groups can be E-mailed more quickly
• Keep track of your Appointments, set up Reminders and create a simple Task list
• Manage your E-mails by creating new Folders
• Create Notes in Outlook to replace post-it notes

Outlook introductory course contents are as follows.

E-mail Basics

• Overview of Outlook
• Sending and receiving E-mail;
• Attachments
• Tracking E-mail
• Auto-Signatures
• Out of Office Assistant
• Printing E-mails

Contacts

• Creating, editing, finding and filtering Contacts
• Forwarding Contacts
• Outlook Address books

Appointments

• Creating and editing Appointments
• Setting Reminders for Appointments
• Creating Recurring Appointments
• Creating Events
• Using the Task pad

Folders & Notes

• The Outlook today screen
• Creating new Folders for E-mail
• Creating Notes

Delegates attending the Outlook advanced course will learn to:

• Send E-mail with a “reminder-to-follow-up” flag
• Automatically send incoming E-mail to specific E-mail folders as part of E-mail management
• Use E-mail to carry out voting
• Send out bulk letters to groups of people in your Contacts list
• Create a standard E-mail as a template
• Access someone else’s E-mail, Contacts, Calendar etc with their permission
• Archive and retrieve old E-mails you want to keep
• Share documents and messages with everyone in the organisation

Outlook advanced course contents are as follows.

E-mail Techniques & Rules

• Flagging an E-mail
• Voting using E-mail
• Postponing an E-mail
• Using the Rules wizard

Mail Merge

• Mail merge
• Customising Views
• Templates

E-mail Management

• Sharing mail boxes;
• Sending E-mail on behalf of someone else
• Archiving

Folders

• Create a Public Folder
• Posting to a Public Folder
• Setting Public Folder permissions